Support
How can we help?
Quick answers below, or email us and a real person will reply.
A notification didn’t arrive
Check notifications are allowed for Task Quest in your phone’s settings, and that it isn’t inside your family’s quiet hours (Family tab in the app).
My child’s device says it isn’t paired
On your phone go to Family → Set up a kid’s device and make a new code. Codes work once and last 15 minutes.
XP didn’t go up
XP is added by our servers a second or two after a task is done. Tasks that need a grown-up give XP once approved.
I forgot the parent PIN
Set a new one from your own phone: Family → Parent PIN.
How do I delete my data?
Email [email protected] from your account’s address and we’ll delete your account and family within 30 days.
Still stuck?
Email [email protected]. See also our privacy policy.